pgk44 Privacy Policy

pgk44 operates as an online casino and sports betting platform serving Filipino players nationwide, from Manila and Makati to Cebu, Davao, and Quezon City. As a platform that handles financial transactions and personal account data, pgk44 takes data privacy seriously — not just as a legal obligation, but as a core part of the trust relationship between pgk44 and every member.

This Policy applies to all personal data collected through the pgk44 website at pgk44.run, the pgk44 mobile platform, pgk44 customer support channels, and any other pgk44-operated service. It does not apply to third-party websites or services that may be linked from the pgk44 platform.

pgk44 acts as the Personal Information Controller in respect of the personal data it collects and processes. Where pgk44 engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors under written agreements that require them to maintain appropriate data protection standards.

pgk44 collects the following categories of personal data from its users:

pgk44 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting pgk44 support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the pgk44 platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard when you make deposits or withdrawals.
• Identity Verification Providers: Data received from third-party KYC and identity verification service providers used to confirm your identity and age.
• Fraud Prevention Services: Risk signals and device fingerprint data from fraud detection partners used to protect the pgk44 platform and its members.

pgk44 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your pgk44 account, including processing your registration, verifying your identity and age, and managing your account preferences.
• Transaction Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and maintaining accurate records of all financial transactions.
• Game Delivery: Providing access to pgk44's full library of casino games, slots, bingo, and sports betting markets, and recording game outcomes for audit and dispute resolution purposes.
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance through pgk44's 24/7 live chat and email support channels.
• Responsible Gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling, enforcing deposit limits and self-exclusion requests, and complying with responsible gaming obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities on the pgk44 platform.
• Legal & Regulatory Compliance: Complying with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and any lawful requests from regulatory authorities.
• Marketing & Promotions: Sending you information about pgk44 promotions, bonuses, and new games where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing usage patterns and technical data to improve the performance, reliability, and user experience of the pgk44 platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, pgk44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and pgk44 — including account registration, game delivery, and payment processing — is carried out on the basis that it is necessary to fulfil our obligations to you as a pgk44 member.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and lawful orders from PAGCOR or other competent authorities.
• Legitimate Interests: Processing carried out for pgk44's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pgk44 does not share your personal data with third parties except in the following circumstances:

• Payment Processors: pgk44 shares necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard solely to process your deposits and withdrawals.
• Identity Verification Providers: pgk44 shares identity documents and personal details with accredited KYC service providers to verify your identity and age as required by applicable regulations.
• Fraud Prevention Partners: pgk44 shares technical and transactional data with fraud detection service providers to protect the platform and its members from fraudulent activity.
• Regulatory Authorities: pgk44 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law or lawful order.
• IT & Infrastructure Providers: pgk44 engages cloud hosting and IT infrastructure providers who may process personal data on pgk44's behalf under strict data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pgk44's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom pgk44 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the purposes specified by pgk44.

pgk44 uses cookies and similar tracking technologies to operate and improve the pgk44 platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the pgk44 platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby filters to provide a more personalised experience on pgk44.
• Analytics Cookies: Collect anonymised data about how users interact with the pgk44 platform, including pages visited and features used, to help pgk44 improve its services.
• Security Cookies: Used by pgk44's fraud detection systems to identify suspicious device behaviour and protect your account from unauthorised access.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pgk44 platform. Strictly necessary and security cookies cannot be disabled as they are essential to platform operation and account security.

pgk44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active pgk44 account, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer where required for ongoing dispute resolution.
• Gaming History: Retained for five (5) years to support audit, dispute resolution, and regulatory compliance obligations.
• Marketing Consent Records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent.

When personal data is no longer required, pgk44 securely deletes or anonymises it in accordance with industry-standard data destruction practices.

pgk44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pgk44 platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on pgk44 servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to pgk44 personnel and authorised processors who require it to perform their duties, on a strict need-to-know basis.
• Two-Factor Authentication: pgk44 supports two-factor authentication (2FA) for member accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: pgk44 conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and remediate security risks.
• Incident Response: pgk44 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, pgk44 will notify the National Privacy Commission and affected individuals in accordance with the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pgk44:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data pgk44 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data pgk44 holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pgk44's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on pgk44's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pgk44 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact pgk44's Data Protection Officer using the contact details in Section 14 of this Policy. pgk44 will respond to all data rights requests within thirty (30) days of receipt, in accordance with applicable law.

The pgk44 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pgk44 does not knowingly collect personal data from individuals under the age of 21.

If pgk44 discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, pgk44 will immediately suspend the associated account, cancel any pending transactions, and securely delete the personal data of the underage individual in accordance with applicable law.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on pgk44, please contact pgk44 support immediately via live chat or at the email address provided in Section 14.

pgk44 primarily stores and processes personal data within the Philippines. Where pgk44 engages service providers whose infrastructure is located outside the Philippines — such as cloud hosting providers or international fraud detection services — personal data may be transferred to and processed in other jurisdictions.

In all cases where personal data is transferred outside the Philippines, pgk44 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under the Data Privacy Act of 2012;
• Transfers only to jurisdictions or recipients that provide an adequate level of data protection as recognised by the National Privacy Commission;
• Implementation of additional technical security measures where required.

pgk44 may update this Privacy Policy from time to time to reflect changes in applicable law, pgk44's data processing practices, or the services offered on the pgk44 platform. When material changes are made, pgk44 will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how pgk44 processes your personal data, pgk44 will provide additional notice via email or a prominent platform notification prior to the changes taking effect. Your continued use of the pgk44 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

pgk44 encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.

If you have any questions, concerns, or requests regarding this Privacy Policy or pgk44's data processing practices, please contact pgk44's Data Protection Officer (DPO):

• Data Protection Officer: pgk44 Data Privacy Office
• Email: [email protected]
• Live Chat: Available 24/7 directly on the pgk44 platform
• Support Hours: 24 hours a day, 7 days a week, Philippines Standard Time (PST)

pgk44 aims to respond to all privacy-related enquiries and data rights requests within thirty (30) days. For urgent account security matters, pgk44's 24/7 live chat support is the fastest channel.

If you are not satisfied with pgk44's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.